About our Crutch Store

Children's CrutchesCrutches are not just an extra appendage anymore. New ergonomic and anatomical designs, lightweight materials, colors, crutch tips and grips, and more have made crutches more user friendly, functional and convenient.

We currently feature Folding Forearm Crutches, Rebotec Travel Crutches, Kowsky Crutches, Children's Crutches, and a line of Amputee Skin Care and Sweat Control Products.

 

Award Prosthetics Privacy Statement

Award Prosthetics values your business and respects your privacy. All information supplied through this website is kept completely private. We do not rent, sell or lend your personal information to outside agencies under any circumstances.

We collect only information that is essential to providing you with ongoing excellence in our services and products.

Award Prosthetics provides links to external websites. We do not endorse or guarantee the content of external websites. We only provide them for your convenience and information.

Important Notice About Our Shipping Policy

Once your order has been placed & paid it will be processed and shipped within 2 - 3 Business Days. If your order is of a more urgent matter, please contact us directly (604-298-0236) and arrange to have it sent express - Serious rush orders only, please. There will be additional charges for rush orders. Please note that we are unable to guarantee these shipments.

Shipping Policy and Rates

(1) All orders must be placed with a shipping address and contact phone number so that we can accurately quote the shipping costs.

(2) All orders will receive a 2nd reply email within 2 business days confirming their purchase and requesting a shipping choice and preferred payment method for the shipping charges. If we do not receive a response within 1 week and have not been given a phone number then we will automatically send an electronic invoice for the ‘Expedited*’ shipping option. Once the invoice is paid the order will be shipped. If still no response by 2 weeks the complete order will be refunded less a 10% restocking fee.

*Expedited shipping is the least expensive method that provides insurance and tracking of the parcel.

Please note that our shipping charges (for all orders) and taxes for Crutch Accessories, Skin Care and Sweat Control products (for Canadians only), are not added to your PayPal purchase at this time.

We will calculate shipping charges manually from our shop and include them on your final invoice and shipping documentation. 

Smaller purchases, such as crutch tips or accessories will receive substantially lower rates than those listed here. See our Small Parcel Shipping Rates below.

**Please Note: If a parcel is refused by the receiving party and returned to us, there will be additional charges to ship out a replacement parcel.** 

***Important Information regarding shipping - ALL SHIPPING PRICES QUOTED BELOW ARE ESTIMATES ONLY AND ARE SUBJECT TO CHANGE WITHOUT NOTICE - YOU WILL BE NOTIFIED OF ANY CHANGES AT TIME OF SHIPPING CONFIRMATION FROM AWARD PROSTHETICS. ***

Shipping for Crutches 

US Shipping:

US Expedited 5 - 12 Business Days $ 34.50 cad
US Xpresspost 4 - 7 Business Days $ 46.00 cad
Purolator Int'l 2 Business Days $129 cad** 
**this service is just approximate and would be adjusted accordingly if chosen - dependent on location for delivery

Canadian Shipping:

Expedited 1 - 8 Business Days $ 27.50 cad
Xpresspost 1 - 3 Business Days $ 38.00 cad
Purolator *** 1 - 2 Business Days $ 51.00 cad

International Shipping:

Please Inquire for Pricing - Dependent upon Destination & Speed of Delivery Required.

Small Parcel Shipping Rates

These rates are lower and apply to crutch tips and small accessories only.

*Within Canada:

Regular Post 5 - 10 Business Days $8.50 cad (No Tracking or Insurance Available)

Expedited Parce 2 -8 Business Days $10.50 cad****

Xpresspost 1 -5 Business Days $12.75 cad ****

Purolator/Priority Courier Noon Next Business Day $29.25 cad****

**** This amount is approximate and will be adjusted accordingly if this option is chosen. Traceable & Insured in case parcel goes missing - without this service available shipment is at the recipient's risk and Crutchability (Award Prosthetics) assumes no responsiblity for its delivery.

*To USA:

US Small Packets Surface 2 - 4 Weeks $ 13.00 cad (No Tracking or Insurance Available)

US Small Packets Air 1 - 3 Weeks $ 15.75 cad (No Tracking or Insurance Available)

US Expedited 5 - 12 Business Days $ 15.75 cad *****

US Express Post 4 - 7 Business Days $ 23.50 cad ****

Purolator Int'l 1 - 2 Business Days $ 53.00 cad****

**** This amount is approximate and will be adjusted accordingly if this option is chosen. Traceable & Insured in case parcel goes missing - without this service available shipment is at the recipient's risk and Crutchability (Award Prosthetics) assumes no responsiblity for its delivery.

*International:

Please Inquire for Pricing - Dependent upon Destination & Speed of Delivery Required.